Springs
Help Center
Browse topics below to find quick answers.
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Start with our FAQs below to find the right part.
Billing
Visa, Mastercard, American Express, Discover, JCB, Diners Club, Apple Pay, Shopify Pay, Google Pay, and PayPal.
We collect sales tax on orders shipped to: GA, ID, IL, MD, MI, MN, OH, VA.
If you’re tax-exempt, email us your exemption certificate so we can update your account. Customers in other states are responsible for reporting use tax as required.
Log in to review your order history. If questions remain, contact us by clicking the "Help" icon on the bottom right side of this page!.
Log in to print invoices from your order history.
Credits usually appear 7–10 business days after we receive and process your return.
Your card is charged when you place your order.
Order Status
We’ll email tracking once your order ships. Check spam/junk if you don’t see it.
Log into Your Account and open Order History. You’ll also receive tracking by email after shipment.
- Orders before 10 AM MT (weekdays): usually same day or next business day.
- After 10 AM, weekends, or holidays: next business day.
- Some orders ship in multiple boxes from different warehouses.
Check your tracking link. If you’re concerned about a delay, contact us.
If tracking shows Delivered but you don’t have it, contact us right away.
Orders may ship in multiple boxes. Check all tracking emails. Still missing something? Contact us!
Sorry about that! Please contact us and we’ll resolve it quickly.
Most backorders ship within about a week. If it will take longer, we’ll email you an update.
Email us immediately. Once processing begins, changes may not be possible, but we’ll do our best to help.
Shipping
- Standard (USPS): 6–10 business days
- Expedited (USPS): 2–5 business days
- Best Way (USPS/UPS): 3–6 business days
- UPS Ground: 3–6 business days
- UPS 2nd Day Air: 2 business days (order by 10 AM MT)
- UPS Next Day Air: 1 business day (order by 10 AM MT)
Times are estimates. Weather/carrier delays may affect delivery. Shipping costs are non-refundable.
Use Calculate Shipping in your cart (enter state & ZIP). Rates also display at checkout before payment.
We currently ship within the USA only. Customers outside the U.S. may use a mail forwarding service.
If we notify you of an address issue, please reply quickly. Incorrect addresses may delay shipment.
We don’t ship on U.S. holidays. Orders placed then ship the next business day.
New Year’s Day, MLK Day, Presidents Day, Memorial Day, Juneteenth, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving (Thu–Sat), Christmas (Dec 25–26), New Year’s Eve.
Returns
30-Day Hassle-Free Returns: Most new/unopened items can be returned within 30 days for a refund, minus original shipping. If it’s our error, we’ll cover return shipping.
Non-returnable items include paint and control boards.
Visit our Returns Portal and enter your order number and email. Follow the steps to submit your request—we’ll review and send instructions.
Please contact us within 72 hours of delivery and we’ll make it right.
Damaged: Submit a return request with photos—we’ll replace it.
Defective (within 30 days): We’ll exchange it at our expense. Outside 30 days: return shipping is at your expense; store credit issued. Some products have a 30-day warranty—see the product page.
Refunds are processed within 7 business days after we receive your return. Funds usually appear in 7–10 business days.
If you didn’t use your email at checkout, the portal may not find your order. Please contact us for help.
Selection Guide & FAQs
Find answers to your questions, browse our knowledge base, or contact our support team.
- How do I choose the right torsion spring?
- How do I measure my existing spring?
- Can I use a torsion spring with the wrong wind?
- How long do torsion springs last?
- Why should I replace both torsion springs if only one is broken?
- Can I upgrade to a high-cycle torsion spring?
- What safety precautions should I know before replacing torsion springs?
- What tools are required to replace torsion springs?
- How do I identify TorqueMaster Type?
- How do I order correct TorqueMaster spring?
- How do I determine the door weight?
- Can I just replace one spring?
- How do I know if my TorqueMaster spring is broken?
- How do I remove TorqueMaster springs?
- My new springs look different.
- What comes with new springs?
- The TorqueMaster Plus winding assembly does not fit.
- Why upgrade to Torquemaster Plus?
- How do I measure garage door track radius?
- What’s the difference between 12” and 15” radius tracks?
- What type of garage door rollers should I choose?
- Why does my door rub or scrape against the track?
- Why does my door make loud popping or grinding noises?
- Why should I replace more than just one roller at a time?
- When should I replace my hinges or rollers?
- Can I install the WD-339621 Operator Bracket on a door section without a bottom rib?
- Which remote is compatible with my opener?
- How do I program my remote?
- Why does my remote only work up close?
- Can I use a universal remote with my opener?
- How do I reset my opener keypad?
- How do I reset my garage door opener?
- Why does my opener make noise but the door doesn’t move?
- Why won’t my garage door go down using the remote, only with the wall button?
- Are Wayne Dalton garage door openers still available?
- What replacement parts are available for Wayne Dalton openers?
- Can I still replace the control board on my Wayne Dalton opener?
- Where can I find parts breakdowns for Wayne Dalton opener models (Classic Drive, Quantum, Prodrive)?
- How do I program a Wayne Dalton remote?
- Why is my Wayne Dalton opener light flashing?
- Why won’t my Wayne Dalton opener close the door?
- What type of cable do I need for my garage door?
- What are safety cables and do I need them?
- Why did my garage door cable come off the drum?
- How do I install cable drums and wraps?
- How do I fix a frayed or broken cable?
- Why is my garage door hanging crooked?
- Can you purchase the cable by itself for Torquemaster springs?
- How do I know which weatherstrip fits my garage door?
- What are the common types of garage door bottom seals?
- How do I measure for a replacement weather seal?
- How do I replace a garage door bottom weather seal?
- How do I know if my weatherstrip needs replacement?
- Are garage door weather seals universal?
- Can I install weatherstrip myself, or do I need a professional?
- What if I can’t find the exact replacement gasket?
Wayne Dalton TorqueMaster vs Torsion Springs: Pros and Cons
Are Wayne Dalton TorqueMaster springs a good choice or should you switch to torsion springs? Learn the pros, cons, lifespan, safety, and DIY factors in this guide.
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How to Tell if Your Wayne Dalton TorqueMaster Spring is Broken
Is your Wayne Dalton garage door suddenly heavy or not opening? Learn the top signs of a broken TorqueMaster spring, quick at-home tests, and when to replace.
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How to Tell if Your Garage Door Spring is Broken
Is your garage door heavy, crooked, or refusing to open? Learn the top signs of a broken spring, how to identify torsion, extension, or TorqueMaster issues, and what to do next.
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